TERMS OF USE - CANCELLATION POLICY


DETAILED DESCRIPTION OF SERVICES

Wolf Shuttles (Pty) Ltd is a private limited company in the transport and tourism industry that provides door-to-door Shuttle Services in Cape Town to individuals and groups. We provide Private Airport Transfers, Charter Hire, and Chauffeur Services as well as custom day tours to locals and tourists who visit for business and holidays.

CONFIRMATION POLICY

Upon receipt of payment, bookings will be processed and confirmed by way of an electronic communication in the form of either email or whatsapp text from +27824365652.

GENERAL INFORMATION & CONDITION OF SALES

The provision of services by Wolf Shuttles is subject to availability and confirmed bookings.

* A deposit of 50% is payable upon acceptance of a quotation.
* Full balance payable 72 hours prior to arrival date.
* We accept the following payment methods:

- Cash and all major Debit/Credit Cards (a)
- Electronic Funds Transfers (EFT)
- Direct Bank Deposits
- Secure Online payments via PayPal & Yoco Payment Gateway (b) + (c)

(a) All vehicles carry a Card Payment Device. Cards swipes carry an additional 3% service charge.

(b) Upon acceptance we will provide you with a pro-forma invoice and a link to the respective payment gateway.

(c) Paypal payments can only be effected in foreign currency (USD/$) and carry an additional 5% foreign exchange service fee. This applies to all PayPal payments whether through PayPal Secure Payments or via Debit/Credit Cards on PayPal payment gateway.

* In cases of non-presentation, full cancellation fees will apply.

* You may cancel or reschedule a confirmed booking 48 hours before your tours.

* In the case of tours, Wolf Shuttles reserves the right to charge a full cancellation fee even if the service is cancelled more than 48 hours prior to the date of the service. Wolf Shuttles will refund the client in full within 48 hours, should the cancellation be received more than 48 hours prior to the date of the service.

* General information and conditions of carriage prices, routes, places of interest, destinations, hotels and restaurants are subject to availability and change.

* Tour departure and arrival times are approximate.

* All our vehicles are insured substantially with up to R10 million passenger liability cover.

* All tours are subject to minimum number of passengers.

* Luggage and personal possessions are carried at your own risk.

* Please ensure that valuables and travel documents are kept safe at all times.

PRICING POLICY

* Pick up and drop off from your hotel or guesthouse within Cape Town and surrounds.
* Kids aged 2 - <12 years charged at 50% of adult rates.
* Kids aged under 2 years of age – free.

Please note it is compulsory for kids under 2 years of age to be conveyed in a car seat. Car seats are available upon request at an additional cost of R100,00 per day.

CANCELLATION AND REFUND POLICY

More than 48 hours prior to reservation:
- 0% Cancellation Fee

Between 24 - 48 hours prior to reservation:
- 50% Cancellation Fee

Less than 24 hours prior to reservation:
- 100% Cancellation Fee

No Shows:
- 100% Cancellation Fee

Booking errors (wrong times or dates given)
- 100% Cancellation Fee

Should clients delay the driver without prior arrangement at the airport:
(i.e. going shopping)
- Clients to pay parking costs
- R5 per minute

Get in Touch with Us

(Click the icon to contact us)

082 436 5652

Send us an Email

Monday - Sunday: 
08h00 - 18h00

44 Hardepeer Road, Bonteheuwel,
Cape Town, 7764

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